At CORVESSIA RETAIL LLC, we aim to process and ship orders efficiently for customers in the United States and eligible international destinations. This Shipping Policy explains our order processing procedures, shipping arrangements, estimated delivery times, and related responsibilities.
1. Shipping Destinations
We offer domestic shipping within the United States and international shipping to eligible countries and regions.
International shipping availability depends on destination-specific regulations, carrier coverage, customs requirements, and product restrictions. If a destination is unavailable during checkout, we may be unable to ship to that location.
2. Order Processing Time
Orders generally require 1–3 business days for processing before shipment.
Order processing includes payment verification, order review, product preparation, and shipment arrangements. Processing times may be longer during holidays, promotional periods, or circumstances requiring additional verification.
Business days exclude weekends and applicable public holidays.
3. Estimated Delivery Times
Delivery estimates depend on the destination, shipping method, carrier operations, and customs procedures.
- United States: Estimated delivery is generally 3–10 business days after dispatch.
- International Destinations: Estimated delivery is generally 7–20 business days after dispatch.
These timeframes are estimates, not guaranteed delivery dates. Remote destinations, customs inspections, carrier disruptions, severe weather, and other circumstances beyond our control may result in delays.
The shipping options and estimates presented at checkout, where available, should be reviewed before completing your purchase.
4. Shipping Fees
Applicable shipping fees are calculated or displayed during checkout based on the destination, shipping method, order characteristics, and other relevant factors.
Customers are responsible for reviewing the shipping charges displayed before submitting an order. Any shipping promotion or free-shipping offer applies only under its stated conditions.
5. Order Tracking
When tracking information is available, it will be provided through a shipping confirmation or other order-related communication.
Tracking information may take some time to become active after dispatch. Customers should use the carrier’s tracking service for the latest available shipment updates.
6. International Customs, Duties, and Taxes
International shipments may be subject to import duties, customs fees, taxes, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.
Customers are responsible for ensuring that ordered products can legally be imported into their destination country. Customs inspections and clearance procedures may extend delivery times.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, contact us as soon as possible at support@corvessiaretail.com. We cannot guarantee address changes after an order has entered processing or has been dispatched.
Additional shipping charges may apply when a carrier permits an address correction or reshipment.
8. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, appears to be lost, or arrives damaged, please contact us at support@corvessiaretail.com with your order number and relevant details.
We will review the available shipment information and assist with the next appropriate steps. Carrier investigations, customs procedures, and other external processes may affect the resolution timeframe.
If an item arrives damaged or the wrong product is delivered, please contact us promptly and provide photographs or other supporting information when available.
9. Undeliverable Packages
Packages may be returned to us because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or destination-specific restrictions.
Where a package is returned, we will review the circumstances and contact the customer regarding available options. Additional shipping charges may apply to reshipment where permitted by applicable law.
10. Contact Information
For shipping questions or order assistance, please contact:
Company Name: CORVESSIA RETAIL LLC
Address: 713 WORTHWOOD CIR，MONROE，NC，28112
Phone: +1 9804601556
Email: support@corvessiaretail.com
Website: corvessiaretail.com
By placing an order, you acknowledge that delivery estimates are approximate and may be affected by circumstances outside our control. Nothing in this policy limits any rights that cannot be excluded under applicable law.