At CORVESSIA RETAIL LLC, we want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains the conditions for returning eligible automotive parts and requesting a refund.
1. Return Eligibility
Customers may request a return for eligible products in accordance with this policy and applicable law.
To qualify for a return, an item must generally be unused, uninstalled, undamaged, and in its original packaging, with all included accessories and components intact.
Due to the nature of automotive parts, products that have been installed, used, modified, improperly handled, or damaged after delivery may not be eligible for return when these conditions affect their resale condition or when the issue is not attributable to a product defect.
This restriction does not limit any rights customers may have under applicable consumer protection laws, including rights relating to defective or incorrectly supplied products.
2. Return Requests
Before returning an item, customers must contact our support team at support@corvessiaretail.com.
Please provide the following information:
- Your order number.
- The name of the product you wish to return.
- The reason for the return.
- Photographs or other supporting information, where applicable.
Our team will review the request and provide return instructions if the return is approved. Please do not send items to our business address without receiving return authorization and the appropriate return instructions.
3. Defective, Damaged, or Incorrect Items
If a product arrives defective, damaged during delivery, or different from the item ordered, please contact us promptly after receiving it.
Please include your order number, a description of the issue, and clear photographs when available.
For confirmed product defects, shipping damage, or incorrect items attributable to our fulfillment, CORVESSIA RETAIL LLC will cover the applicable return shipping costs. Depending on the circumstances and applicable law, we may arrange a replacement, refund, or another appropriate resolution.
Customers should not bear return shipping costs for confirmed issues attributable to us.
4. Non-Quality-Related Returns
For eligible returns requested for reasons unrelated to product quality, such as ordering the wrong part, changing one’s mind, or selecting an incompatible product despite the specifications provided, the customer is responsible for the applicable return shipping costs.
Customers should carefully verify vehicle compatibility, including make, model, year, engine type, and other relevant specifications, before placing an order.
Non-quality-related returns must satisfy the eligibility requirements described in this policy and any applicable legal requirements.
5. Non-Returnable Items
To the extent permitted by applicable law, the following items may not qualify for return:
- Products that have been installed, used, or modified.
- Products damaged through improper installation, misuse, or customer handling.
- Items missing essential components, accessories, or original packaging where these omissions materially affect resale eligibility.
- Products that have been altered or damaged in a manner that compromises their resale condition.
These exclusions do not apply where a return, replacement, or refund is required by applicable law or where the product is defective or incorrectly supplied.
6. Refund Processing
Once an approved return has been received and inspected, we will notify the customer of the refund decision.
Approved refunds will be issued to the original payment method used for the purchase.
We generally process approved refunds within 3–5 business days after the returned item has been received and the refund has been approved. The time required for the funds to appear in the customer’s account may vary depending on the payment provider, card issuer, or financial institution.
Original shipping charges, where applicable, may not be refundable for non-quality-related returns unless otherwise required by law or expressly stated at the time of purchase.
7. Exchanges and Replacements
If you receive a defective, damaged, or incorrect item, please contact our support team to discuss the available resolution.
Depending on product availability and the circumstances, an eligible case may be resolved through a replacement, exchange, or refund.
Replacement availability and arrangements will be communicated to the customer before the resolution is finalized.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@corvessiaretail.com.
Cancellation requests are subject to the order’s processing and shipment status. We cannot guarantee cancellation once an order has been processed or dispatched.
If an order is successfully canceled and a refund is due, the refund will be issued to the original payment method.
9. Contact Information
For return and refund inquiries, please contact:
Company Name: CORVESSIA RETAIL LLC
Address: 713 WORTHWOOD CIR，MONROE，NC，28112
Phone: +1 9804601556
Email: support@corvessiaretail.com
Website: corvessiaretail.com
CORVESSIA RETAIL LLC reserves the right to review return requests individually, subject to this policy and applicable law. Nothing in this policy excludes or restricts consumer rights that cannot legally be excluded or restricted.